Is what I share in therapy confidential?

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Whatever is shared in therapy remains in therapy accept under the following circumstances:

 

All therapists have limits to confidentiality. A therapist is legally obligated to report if a client is at a risk of harm to self or others, there is reason to believe a vulnerable individual is in danger (e.g. anyone under the age of 19 or an older adult in care), if a counselling file is court ordered (subpoenaed), and if a client is experiencing a medical/health emergency while in a counselling session.

How long is a counselling session?

 

You can expect 50 minutes of direct (face-to-face) time with the counsellor. A counselling file, however receives 60 minutes of time. The last 10 minutes are for scheduling subsequent session(s) and/or file management (clinical notes).

What is your cancellation policy?

 

R.S. Mental Health Counselling has a 48 business hours cancellation policy. There is a full session ($160.00) charge for late cancellations or no shows.

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How do I book an appointment?

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Simply call: 604-764-8616 or Email: rsmhcounselling@gmail.com

What age group do you work with?

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Adults (19+)

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Does R.S. Mental Health Counselling provide in-person sessions?

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No, only virtual and telephone sessions are offered. *Please visit the 'Counselling Services' page to learn more about the benefits of virtual therapy.

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Can you bill my insurance directly, or do I have to pay upfront and submit the claim myself?

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We are pleased to offer direct billing for some Pacific Blue Cross and Telus Health eclaims. Pacific Blue Cross insurance and Telus Health often cover counselling or psychology services, but coverage varies by specific plan. If you have coverage, simply provide your policy details when booking, and we will submit the claim on your behalf. You are responsible for paying any portion (difference) not covered by the plan.

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Please note that we do not  offer  direct billing to any other insurance providers at this time. You are required to pay out-of pocket at the time of our appointment. After your session, you will be emailed a detailed receipt containing all the necessary information (including your counsellors registration number) for you to easily submit  to your insurance provider for reimbursement.​​​​

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